Understand how referral requirements vary by insurance plan. Proficiently processes referrals and prior authorizations.Using online and paper lookup tools, transcribes narrative diagnostic codes (ex.Supports and assists all physicians and clinical staff with patient flow.Answers patients questions regarding insurance and provides explanation of charges when appropriate.Prepares daily deposit and adheres to established cash control policies and procedures as directed.Collects appropriate copays, deductibles and other related payments that are due at time of service.Responsible for appointment scheduling, patient registration/discharge and making referral/ancillary appointments.Process requests for referrals and prescription refills requests, online, phone, and in-person.Understand common medical terminology and workflows.Handle stress and competing demands with a smile and a flexible, can-do attitude.Knowledge of insurances, referrals scanning, faxing and scheduling a must.Be comfortable in a multi-tasking, fast-paced environment where your priorities will constantly shift throughout the day.
#Charles river associates new york registration#
Ensure key tasks such as eligibility checking, referral management, copay collection, registration updates, and communication with other staff consistently follow CRMA and office protocols. Provide patients with a welcoming, professional, flexible demeanor. Check-in is the 2nd most important task.At least 70% of calls should be resolved by the secretary without need to hand off to another staff member. Secretaries are expected to handle multiple lines at the same time, triage calls appropriately, and “own” needed followup actions. Managing telephone calls is the most important task.Good communication and customer service skills needed Prior medical office experience required and Cardiology experience a plus. This full-time Medical Secretary position is in a busy 1-MD, 1 NP Cardiology practice office in Framingham.
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